FAQ + Shipping + Returns

PROCESSING

Orders may take up to 7 business days to process and produce. This time may increase during sales and holidays.
Our products are handmade in the state of Florida in the USA.
 

SHIPPING

At checkout, we’ll provide you with an estimated delivery date for your order based on your shipping method. Shipping charges are based on the order value. We are currently unable to ship to PO boxes or APO's.
Please double-check that your shipping information is correct at checkout, as we are unable to make any changes to an order once it has been placed.

EXCHANGES + RETURNS

The exchange/return process must be started within 30 days of the original date of delivery and requires proof of purchase (e.g. your westclaycompany.com order confirmation email, or tracking number). We cannot accept exchanges or returns on SALE ITEMS, CANDLES, SOAPS, or GIFT CARDS.

REFUNDS

Refunds will cover the cost of the item returned and do not include shipping fees. We will initiate the refund within 2 business days once the refund is confirmed. It may take up to 5 business days for the funds to return to the original account .  As a growing small business, we aren’t currently able to cover return shipping costs. Thank you for your understanding.

LOST ORDERS

If your item is lost or damaged during transit, please get in contact with us at hello@westclaycompany.com, and we will file a claim with the shipping carrier and send out a replacement right away.
If for any reason your package is returned to us (e.g. incorrect address, you moved, etc.), you will be responsible for the cost to reship the package. The cost to reship a package is $7.99 and you will be sent an invoice via email.
If you choose to receive a refund rather than have your order resent, you will be refunded for the cost of the product(s) only.
We cannot refund shipping costs on returned packages. 
If a return to sender is processed and your package is not returned to us for any reason, you will be responsible for paying the full cost of a replacement, plus an additional $7.99 to cover the cost of shipping, should you want a replacement sent. We cannot offer any refunds on orders which were not returned to us.